"Without a doubt every single contact, dealing and face to face meeting I had with the team has been nothing but professional, kind, sincere and made me feel like a very important individual. From the moment I met Dee at an open home many Saturdays ago, she took the time to get to know me and my families ‘needs’. She offered excellent advice, let me know what was available, within my budget and I continued to follow her to look at other suitable properties. Dee made my first experience with Elders was a very welcoming one and a very personable one. I applied for the most beautiful house the same day I saw it. First thing Monday morning I was contacted by a lovely soul Mel. She was excited I made the application, made sure I was aware she received it and that she was processing it ASAP. Mel always took the time to call, message and make me feel like I got individual attention and care as a perspective tenant. Upon being approved for the house of my dreams, Mel let me know that there was no need to come into the office - she had arranged for either Dee or herself to be available to meet at my new house with my new keys and everything I needed. I was so impressed and happy at the level of service and professionalism from Mel. My partner and I knew we made the right decision to change to Elders and we have never looked back! Mel gave me excellent customer service. Dee met me at my new house at my chosen time. She was prompt, funny and friendly once again and was very organised with my keys, remotes and paperwork. I was so happy with the customer service and Elders that I wanted my family to move into the Estate and changed real estates agent to Elders! I am so grateful to Elders who also helped my mother in law move into her new house in the same Estate."
- Mikayla | tenant